Shipping policy

Shipping destinations

We ship to eligible addresses in the United States and Canada. Shipping availability is confirmed at checkout for the address provided.

Shipping cost

Free tracked standard shipping is available for eligible orders to supported U.S. and Canadian addresses.

Processing and delivery estimates

Orders take 1–3 business days to process. Estimated transit time is 8–12 business days after processing. Business days exclude weekends and public holidays. Delivery dates are estimates, not guarantees.

Tracking

We send tracking details to the email address used at checkout after the order ships. Tracking may take a short time to update after the carrier receives the package.

Customs and duties

If duties or taxes apply and are not collected at checkout, the recipient is responsible for charges assessed by the carrier or local authority.

Address changes

Check your shipping address before placing the order. Contact support@wepickedone.store immediately if it needs correction. We cannot guarantee changes after processing begins, and customers are responsible for costs caused by an incomplete or incorrect address.

Delayed or lost packages

If tracking has not updated for 7 business days, or the package is marked delivered but cannot be found, email us with your order number. We will investigate with the fulfillment provider or carrier.

Returns

Return requests are accepted within 15 days after delivery. Review our Refund Policy and contact us before sending anything back.

Questions

For shipping questions, email support@wepickedone.store. We normally respond within 1–2 business days.