Refund policy

Returns

We accept return requests within 15 days after your order is marked delivered. To be eligible, the keycap set must be unused and in its original packaging, with all included parts and proof of purchase.

How to request a return

Email support@wepickedone.store before sending anything back. Include your order number, the reason for the request, and photos or video when the item is damaged, defective, or incorrect. If approved, we will provide return instructions and the authorized return address. Return destinations may vary by product and fulfillment provider. Do not send a return to the address shown on the parcel, and do not send an item back without authorization.

Damaged, defective, or incorrect items

Please contact us as soon as possible after delivery. When the claim is confirmed, we will arrange a replacement or refund and cover any required return shipping cost.

Change-of-mind returns

For approved returns that are not caused by damage, defect, or our error, the customer is responsible for return shipping unless we provide a prepaid label. Original shipping charges, if any, are not refundable.

Refunds

We will notify you after the returned item or supporting evidence has been reviewed. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

Cancellations

Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has shipped.

Contact

Questions about returns can be sent to support@wepickedone.store.