Where we ship
We offer free tracked standard shipping to eligible addresses in the United States and Canada. Shipping availability is confirmed at checkout for the address provided.
Processing and delivery
Orders take 1–3 business days to process. Estimated transit time is 8–12 business days after processing. Business days exclude weekends and public holidays. Delivery dates are estimates, not guarantees.
Tracking
We send tracking details to the email address used at checkout after the order ships. Tracking may take a short time to update after the carrier receives the package.
Customs and duties
If duties or taxes apply and are not collected at checkout, the recipient is responsible for charges assessed by the carrier or local authority.
Address responsibility
Check the shipping address before placing your order. Contact support@wepickedone.store immediately if it needs correction. We cannot guarantee changes after processing begins, and customers are responsible for costs caused by an incomplete or incorrect address.
Delayed or lost packages
If tracking has not updated for 7 business days, or the package is marked delivered but cannot be found, email us with your order number. We will investigate with the fulfillment provider or carrier.
Returns
Return requests are accepted within 15 days after delivery. The keycap set must be unused and in its original packaging, with all included parts and proof of purchase.
Email support@wepickedone.store before sending anything back. If approved, we will provide the authorized return instructions and address. Do not return a package to the address printed on the original parcel unless we specifically instruct you to do so.
For approved change-of-mind returns, the customer is responsible for return shipping unless we provide a prepaid label. If the item is damaged, defective, or incorrect and the claim is confirmed, we will arrange a replacement or refund and cover any required return shipping cost.
Contact
Questions about shipping or returns can be sent to support@wepickedone.store.